Client satisfaction survey

(Mandatory)

Regarding the service request, please rate the following aspects:

Information and advice received before requesting the service
Ease and convenience of requesting services and registering samples in the client area
Clarity of sample requirements and shipping instructions

Regarding the results report, please rate your satisfaction with the following:

The system used to notify, submit, and access the results
The results are clearly expressed
The report is comprehensive
Results turnaround time

Regarding the customer service, please rate the following aspects:

Attention provided by our team
Technical advice for result interpretation
Resolution of issues